Help

Eligibility/ Membership
Q: How do I borrow items? What do I need?
A: Your student ID card is your Library card. Please carry it with you
at all times. Your student card will allow you to borrow materials from
the Library and A/V department as well as permit access to our
online encyclopedia and journal databases. Don't have a student
card? See our borrowing policies for more options.
Q: Can I purchase a membership if I do not qualify for a free one?
A: The Parrott Centre offers a one-year renewable membership to
members of the community for a $25.00 annual fee. The library will
issue a special membership card which will include your library
number. Videos and DVD's may not be borrowed and must be viewed
in the library. Interlibrary-loan service and off-campus database
access is not available to Community Members.
Q: I attend a local high school. Can I borrow items from the Parrott
Centre?
A: A letter of authorization, on your school's letterhead, signed by
school Principal and photo ID are required to borrow Library books,
however you may use our collection on-site at any time. Videos and
DVD's may not be borrowed and must be viewed in the library.
Interlibrary-loan service and off-campus database access is not
available to high school students. Authorization letters are valid for
the current academic year and will automatically expire on June
30th.
Q: I'm a student enrolled in Brock  University's Bachelor of Adult
Education Degree program and attend classes held at Loyalist
College. Can I borrow items from the Parrott Centre?
A: You are considered to be a student of Brock University and
therefore must purchase a one-year renewable membership to
members of the community for a $25.00 annual fee. The library will
issue a special membership card which will include your library
number. Videos and DVD's may not be borrowed and must be viewed
in the library. Interlibrary-loan service and off-campus database
access is not available to Community Members.
Q: I'm a student in the Loyalist/Brock nursing degree program. I'm
now studying at Brock. Can I borrow items from the Parrott Centre?
A:  Our database licensing only permits off-campus access to
currently registered Loyalist students and staff.  Once you leave
Loyalist and begin studies at Brock U, tuition fees and database
access are all handled via Brock University.  Their library website can
be accessed at : https://www.brocku.ca/library  You are welcome to
visit our library and utilize our print and online collections on campus
free of charge. Pay for Print fees apply.  Interlibrary loan services
may be arranged through Brock University.
Q: I am a student at another Ontario College. Can I use my card to
borrow books from Loyalist Library?
A: All college staff, faculty or students may borrow in person from
any Ontario College of Applied Arts and Technology Library. The
borrower must present a current identification card issued to the
borrower by the home college. If a card is not available and/or no
expiry date is indicated on the card, the lending library may request
verification of current status.  The borrower is responsible for all items
borrowed and is subject to terms and fees set-out by the lending
library.


                           
Borrowing/Renewing
Q: Can I borrow magazines?
A: Yes. Magazines and journals may be signed out for two nights only.
*Some exceptions apply*
Q: I lost my student card. Can I still borrow books?

A: Yes, We will require a copy of your status sheet from Banner and
photo ID.  This is for YOUR protection as it ensures that all
transactions charged to your account are your own.
Q: Can I renew my books?
A: Yes, You may renew most items for an additional two weeks,
providing that the item has not been requested by another patron. This
may be done in person, over the phone, or online. Click here for
instructions for online renewals.  All fines or fees must be paid prior to
renewing your items.
Q: Can you order books and articles from other Libraries? How
long will it take?
A: Yes, we have many resources from which to obtain materials not
currently in the Loyalist Library collection.  Inter-library loan service is
available to full and part-time faculty, staff and students only.. 
Community members, high school students and alumni are
encouraged to inquire at their local public libary about inter-library loan
service that they may offer. Contact our Inter-library loan technician for
assistance. Please plan your time wisely as delivery times can vary
from 2-3 days to 2-3 weeks.  Unfortunately we cannot guarantee
delivery dates for inter-library loan items.
Q: Can I borrow videos and DVDs?
A: Full-time students are permitted a two-day loan for off-campus
previewing of most programs. A form must be signed accepting
responsibility for damaged or lost programs before the programs are
allowed off-campus. Faculty/Administration/Staff can preview programs
in the library or at home. Usually a two-day loan is applied but can be
extended if necessary.  Alumni/Community Users/High school
students are permitted on-campus viewing only. In accordance with
public performance right laws, videos and DVDs borrowed from Loyalist
College Library cannot be shown to groups off-campus. For more
information please contact the library at ext. 2317.

                          
Q: How do I return items?
A: Items can be deposited in the book return slot in the circulation
desk during open hours or after hours in the book return slot located on
the wall to the left of the library entrance.  Late fees will be applied to
any item that is returned after its due date including items returned
after library hours on the day which it was due.
 
Lost/Damaged/Late Items
Q: How much do you charge for overdue materials?
A: The current fee is $0.25 per day, per item.
Q: I lost a book. How much will I have to pay?
A: The replacement cost of the book is determined by our Collection
Development staff who will select either the same title or the next
closest equivalent in the same subject area. The fee is calculated by
adding a $10.00 processing fee to the actual cost (including
shipping/handling and taxes) of the item selected to replace the lost
material.
Q: I borrowed a book for a friend and he/she hasn't returned it. Why
do I have to pay for it?
A: The Library takes great care in assuring that only the rightful owner
of a studen card borrows material. This is why we require a student ID
card or status sheet from Banner accompanied by photo ID when you
borrow items. You are responsible for any and all material borrowed
on your card regardless of circumstance.
Q: My parents keep receiving overdue notices from the Library. I no
longer live at that address. What can I do? I gave my new address
to Admissions when I registered.  Why does the library still have my
old address?
A: The Library system uses the address that was on file at the time
you registered with the College. Please contact the Library directly to
update your address and/or phone number should your place of
residence change. Unfortunately at this time, our Library system is
not directly connected to the Admissions system (Banner) so you will
need to inform Admissions as well.
eResource Troubleshooting
Q: What is my PIN?
A: If you are a Loyalist student, your PIN is your date of birth in
yymmdd format.  If we do not have your date of birth on file, your
student number will be used as your temporary PIN.  If you are a
Loyalist employee, your PIN is the same as your library number.
Q: My LMS/Banner password doesn't work to access the library
databases from home.
A: The Library's authentication server is shared by Ontario Colleges
and housed in Toronto. It is not linked to LMS, email or the Banner
system. If you would like to change your Library PIN please visit the
Library for assistance.
Q: I am a Loyalist graduate (Alumni.) Can I still use the online
databases from home/work?
A: Our database licensing limits off-campus access to currently
registered students and staff only.  You are welcome to use our
databases on-campus at any time.
Q: I'm a student in the Loyalist/Brock nursing degree program. I'm
now studying at Brock. Can I still access Loyalist's databases off-
campus?
A: Our license agreements only permit access to students who pay
fees to Loyalist College and who are currently studying at Loyalist
College. Once you have advanced to the Brock component of the
program, you are considered to be a student of Brock University and
therefore you should have access to Brock databases. While we
cannot provide off-campus access to our online databases to you,
you are welcome to use the databases in our library at any time.
Q: I'm a student enrolled in Brock University's Bachelor of Adult
Education Degree program and attend classes held at Loyalist
College. Can I access Loyalist's databases off-campus?
A: Our license agreements only permit access to students who pay
fees to Loyalist College and who are currently studying at Loyalist
College. You are considered to be a student of Brock University and
therefore you should have access to their databases.  While we can
not provide off-campus access to our online databases to you, you
are welcome to use our databases in our library at any time.
Q: I'm an apprenticeship, distance or continuing education student.
Can I access Loyalist's databases off-campus?
A: Generally your program coordinator/instructor will request that an
account be set up for you at the start of a semester. If you are
unable to login using your student number and PIN, please contact
us.  We will require your student number, home mailing address
including postal code, home phone number, email address, date of
birth and the name of the program(s) you are currently registered. 
Once we verify this information and determine your eligibility based
on licensing requirements, an account will be established and you
will receive an email indicating when your account will become
active.  Please note new accounts are created Monday - Friday and
make take upto 24 hours to become active.
Q: I have a citation but, I need to find the full-text of an article. How
do I know which database to use to find it?
A: Search by journal title in our Journal Locator to find out if we carry
the journal in our library (in electronic and/or print format.) If we do
not carry the title in our collection, an inter-library loan can usually be
arranged. Click here for details.
Q: How do I download eBooks?
A: Instructions for our eBook collections can be found here.  Please
note that we have several vendors and have provided information for
our most popular services.
General Questions
Q: My teacher said he/she placed an item on reserve in the Library.
What does that mean? How do I find it?
A: Faculty may request that items be designated for the Reserve
Shelf. These are items which must be requested at the Circulation
Desk and include books, videos, classroom notes, etc. which
Instructors encourage/direct their students to use and to have
access to. This may include items already owned by the Library
and/or items belonging to the personal collection of the Faculty
member. Library staff can customize the loan period for items as per
the Faculty member's instructions. Please ask for reserve items at
the Circulation Desk and include the instructor's name. Most items
must be used within the library, however a student card is still
required to record usage.
Q: Do you carry the required textbooks for my course(s)?
A: Due to budget limitations, we are unable to purchase textbooks.
The Library does endeavour to purchase good quality material to
supplement your course requirements. Occassionally Faculty will
donate a copy of their textbook which may become part of our
regular collection, or which may be placed on our reserve shelf with a
limited loan period (1, 2, or 3 days, 1 week, 1 month or in-library use
only.) Please check our Library catalogue for the item(s) you require.
Q: Can I show movies from my home collection and/or ones I've
rented from a video store to my class?
A: A Feature Film Screening Report must be completed for ALL
Feature Films shown on campus, whether the entire film or a few
minutes is shown. Canadian Copyright Law requires all non-theatrical
screenings without Public Performance Rights (PPR) to be licensed
for educational use, and the information forwarded to the appropriate
agencies.  The Loyalist Library is responsible for collecting and
recording the necessary information.  Contact the Library at ext.
2317 for more information.
Q: How much do photocopies cost?
A: Photocopies cost $0.10 per page. The copier will make  copies on
either letter-sized (8.5x11") or legal-sized (8.5x14") or ledger-sized
(11x17") paper. More elaborate copy and binding options are also
available from Xerox Copying Centre located in 1H23.
Q: Do you offer online tutorials?
A: A quick introduction to our services and features is available here:
 
 
 
 
 







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